Returns & Refunds
You may return most new, unopened items within 30 days of delivery for a full refund. We'll also pay the return shipping costs if the return is a result of our error (you received an incorrect or defective item, etc.).
We want our customers to be 100% satisfied with our products and service. If your package has been opened and you are not satisfied with the quality of your product or our service, please contact us and we will be glad to help you.
You should expect to receive your refund within four weeks of your package being received by Hawaii Volcanic Tea, however, in many cases your refund will be processed more quickly. This time period includes the transit time for us to receive your return from the shipper (5 to 10 business days), the time it takes us to process your return once we receive it (3 to 5 business days), and the time it takes your bank to process our refund request (5 to 10 business days).
If you need to return an item, please Contact Us with your order number and details about the product you would like to return. We will respond quickly with instructions for how to return items from your order.